Client Terms of Service
Client Terms of Service
Zoop Collective, Inc., a Delaware corporation, doing business as "Dooz"
Effective Date: June 15, 2026
These Client Terms of Service ("Client Terms") constitute a legally binding agreement between you, including your employees, contractors, agents, publishers, writers, artists, Campaign Runners, representatives, and anyone acting on your behalf (collectively, the "Client," "you," or "your"), and Zoop Collective, Inc., a Delaware corporation doing business as Dooz ("Dooz," the "Company," "we," "our," or "us").
These Client Terms, together with the User Terms of Service, Privacy Policy, Content Guidelines, and any applicable written Services Agreement, govern your use of the Dooz website, applications, software, payment services, and related services (collectively, the "Platform" or the "Services").
If any conflict exists between these Client Terms and another Company policy, these Client Terms shall govern with respect to Client obligations.
The original language of these Terms is English. If these Terms are translated into another language, the English version shall control in the event of any inconsistency.
1. Description of Services
Dooz provides an online platform that enables Clients to promote, market, accept, manage, and fulfill pre-orders for illustrated books, comics, graphic novels, games, collectibles, merchandise, and other approved products.
Dooz provides technology, payment processing administration, customer support, campaign administration, and other related services. Unless expressly agreed in a separate written Services Agreement, Dooz does not design, author, manufacture, print, warehouse, or fulfill Client products.
Client acknowledges that:
Every pre-order accepted creates a binding obligation to produce and deliver the advertised product.
Client remains solely responsible for the design, development, production, quality, legality, fulfillment, and ongoing support of every product offered through the Platform.
Dooz does not guarantee preorder volume, commercial success, manufacturing capacity, production schedules, delivery dates, or customer demand.
Dooz may refuse, suspend, edit, remove, delay, or terminate any campaign or product listing at its sole discretion to protect the Company, its customers, payment processors, banking partners, or legal interests.
Nothing contained in these Terms shall be interpreted as creating a partnership, joint venture, employment relationship, agency relationship, or fiduciary relationship between the Company and the Client.
2. Client Eligibility, Verification & Account Requirements
To use the Platform, Client must:
Be at least eighteen (18) years of age.
Possess the legal authority to enter into binding contracts.
Provide accurate, complete, and current registration information.
Maintain accurate banking and tax information.
Maintain current contact information at all times.
Dooz may require Clients, beneficial owners, authorized representatives, or other associated persons to complete identity verification, business verification, age verification where legally required, sanctions screening, anti-money laundering screening, tax verification, or other compliance procedures through one or more independent third-party verification providers.
Client agrees to promptly provide any documents or information reasonably requested by Dooz, its payment processors, banking partners, insurers, auditors, or regulatory authorities.
Failure to complete or maintain verification may result in delayed payouts, reserve requirements, suspension, termination, cancellation of campaigns, or permanent removal from the Platform.
Client is responsible for all activity occurring under its account and for maintaining appropriate security over account credentials.
3. Content Compliance & Legal Representations
Client represents, warrants, and continually certifies that:
All submitted content complies with all applicable federal, state, local, and international laws.
Client owns or has obtained all intellectual property rights necessary to distribute the submitted works.
No submitted work infringes copyrights, trademarks, publicity rights, privacy rights, patents, trade secrets, or other proprietary rights.
All submitted content is fully illustrated unless otherwise expressly approved by Dooz.
No content depicts real persons engaged in sexually explicit conduct unless separately approved and accompanied by all legally required documentation.
No content depicts or promotes child sexual abuse material, minors in sexual or suggestive contexts, incest, sexual assault, rape, coercion, bestiality, necrophilia, human trafficking, non-consensual sexual conduct, or any other unlawful material.
No content contains malware, malicious code, deceptive functionality, or material intended to interfere with the Platform.
Client complies with all payment network rules, banking requirements, applicable regulations, and Company Content Guidelines.
If Client submits any non-illustrated content, Client represents and warrants that all documentation required under applicable law, including age verification records, performer documentation, releases, and any required compliance records, are maintained and can be produced immediately upon request.
Client acknowledges that Dooz relies upon these representations and is not obligated to independently investigate the legality or ownership of submitted materials.
4. Client Responsibilities
Client bears sole responsibility for every product offered through the Platform, including:
Product development
Manufacturing
Printing
Packaging
Inventory management
Shipping
Fulfillment
Customer service relating to the product
Warranty obligations
Product safety
Compliance with consumer protection laws
Client agrees to exercise commercially reasonable efforts to complete production and fulfill all accepted pre-orders.
Client shall promptly notify Dooz and customers of any material production delays, supplier disruptions, manufacturing issues, shipping delays, legal issues, or other circumstances that may reasonably affect fulfillment.
During production, Client shall provide periodic status updates and supporting documentation reasonably requested by Dooz, including manufacturing progress, fulfillment schedules, shipping confirmations, invoices, or other records necessary for customer communication, underwriting requirements, or risk management.
Failure to cooperate with these requirements may result in delayed payouts, reserve requirements, suspension, or termination.
5. Fees, Payment Processing, Payouts & Financial Responsibilities
Dooz acts as the Merchant of Record for transactions processed through the Platform, subject to the continuing availability of payment processing services provided by independent third-party financial institutions and payment processors.
Client authorizes Dooz to collect payments from customers on Client's behalf and to deduct all applicable platform fees, payment processing fees, refunds, chargebacks, reserves, offsets, taxes, penalties, and other authorized deductions before issuing payouts.
Platform Fees
Self-service campaigns are subject to a platform fee equal to five percent (5%) of the gross pre-order revenue.
Campaigns receiving additional services—including, but not limited to, campaign strategy, project management, marketing, creative services, manufacturing coordination, fulfillment management, licensing support, or other professional services—may be subject to higher platform fees as specified in a separate written Services Agreement or campaign proposal.
Customer Payment Schedule & Client Payouts
Unless otherwise disclosed for a particular campaign or agreed to in writing, customer pre-orders are collected in two installments:
An initial deposit equal to fifty percent (50%) of the purchase price is collected when the customer places a pre-order.
The remaining fifty percent (50%) of the purchase price is collected when the product is ready to enter fulfillment or shortly before shipment to the customer.
Dooz will calculate and deduct the applicable platform fee and other authorized deductions proportionately from each customer payment as it is received. Payment processing fees, credit card network fees, and other transaction-related costs may likewise be deducted from each installment or otherwise allocated by Dooz in its reasonable business judgment.
Initial Client Payout
Provided that the campaign has concluded, the applicable customer funds have successfully settled, and no legal, compliance, fraud, payment processing, or other material risk concerns exist, Dooz will generally issue the Client's first payout within fourteen (14) days following the close of the campaign.
The initial payout will consist of the net proceeds received from the initial customer installment, less all applicable platform fees, payment processing fees, reserves, refunds, chargebacks, offsets, taxes, and other authorized deductions.
Final Client Payout
The remaining customer balance will be collected when products are ready to enter fulfillment.
Before issuing the final payout, Dooz may require the Client to demonstrate, to Dooz's reasonable satisfaction, that the products are substantially ready for fulfillment. Such verification may include, where applicable:
completed manufacturing;
production samples;
finished inventory;
packaging materials;
fulfillment schedules;
shipping confirmations;
warehouse receipts;
or other documentation reasonably requested by Dooz.
Upon completion of any reasonably required verification, successful collection and settlement of the remaining customer balance, and subject to any applicable reserves, chargebacks, legal obligations, compliance reviews, or other authorized deductions, Dooz will generally issue the Client's final payout.
Payout Holds and Exceptions
Notwithstanding the foregoing, Dooz may delay, reduce, offset, or withhold any payout where reasonably necessary to:
satisfy reserve requirements;
comply with payment processor or banking requirements;
investigate suspected fraud or prohibited activity;
complete compliance reviews;
address material fulfillment concerns;
respond to customer disputes or anticipated chargebacks;
comply with legal or regulatory obligations; or
otherwise protect the legitimate business interests of Dooz, its customers, or its payment processing partners.
Dooz will administer payout decisions in good faith and in a commercially reasonable manner based upon the facts and circumstances known at the time.
Payment Processing Fees
Client is solely responsible for all payment processing fees, credit card network fees, acquiring bank fees, transaction fees, authorization fees, assessment fees, cross-border fees, fraud prevention fees, chargeback fees, reserve requirements, rolling reserves, payment reversals, fines, penalties, or any other fees imposed by payment processors, financial institutions, card networks, or governmental authorities.
Such fees may be deducted directly from Client payouts.
Financial Reconciliation
Dooz will maintain records of customer payments, authorized deductions, and Client payouts.
If adjustments become necessary due to refunds, chargebacks, payment reversals, accounting corrections, reserve releases, processor adjustments, or other reconciliation events, Dooz may offset such amounts against future payouts or require reimbursement from Client where appropriate under these Client Terms.
6. Pricing, Listings & Product Information
Client is solely responsible for the accuracy, completeness, and legality of all campaign materials, product descriptions, images, pricing, specifications, estimated production schedules, shipping estimates, stretch goals, and promotional statements.
Client shall not knowingly publish false, misleading, deceptive, or materially inaccurate information.
Dooz reserves the right, but not the obligation, to edit, reject, suspend, or remove any listing that, in its sole discretion:
violates these Client Terms;
violates the Content Guidelines or Fulfillment Guidelines;
creates legal, financial, reputational, or payment processing risk;
contains inaccurate or misleading information; or
otherwise threatens the integrity of the Platform.
7. Refunds, Chargebacks & Customer Disputes
Client acknowledges that customer confidence is essential to the continued operation of the Platform.
Client remains financially responsible for all refunds, returns, payment disputes, chargebacks, processor assessments, fines, penalties, shipping claims, warranty claims, and customer claims arising from Client's products.
Client authorizes Dooz to:
issue refunds when reasonably necessary;
negotiate or respond to payment disputes;
recover amounts owed through offsets against future payouts;
establish reserves to cover anticipated liabilities.
Client agrees to cooperate promptly with all requests for documentation relating to payment disputes, customer complaints, fraud investigations, or processor inquiries.
Failure to cooperate may result in automatic acceptance of a chargeback or dispute at Client's expense.
8. Taxes
Client is solely responsible for determining, collecting, reporting, and remitting all taxes arising from Client's business activities, including income taxes, sales taxes, value-added taxes (VAT), duties, customs obligations, or similar governmental charges, unless Dooz is expressly required by applicable law to collect or remit such amounts.
Client agrees to provide any tax documentation reasonably requested by Dooz, including applicable IRS forms, VAT registrations, or other documentation required by law or payment processors.
9. Intellectual Property
Client retains ownership of all intellectual property submitted to the Platform.
Client grants Dooz a worldwide, non-exclusive, royalty-free, sublicensable license to host, reproduce, display, distribute, advertise, promote, and otherwise use Client's submitted materials solely for the purpose of operating, promoting, administering, and marketing the Platform and Client's campaigns.
Following completion or removal of a campaign, Dooz may continue to retain and display historical campaign information, screenshots, promotional materials, and archival content for historical, legal, compliance, marketing, or recordkeeping purposes.
Client represents and warrants that it possesses all rights necessary to grant this license.
10. Compliance with Company Policies
Client agrees to comply with all Company policies, including the User Terms of Service, Privacy Policy, Content Guidelines, Fulfillment Guidelines, and any written operational policies published by Dooz from time to time.
Company may update such policies as business, legal, regulatory, payment processing, or operational requirements evolve.
Material violations of Company policies constitute material breaches of these Client Terms.
11. Regulatory Compliance & Cooperation
Client acknowledges that Dooz operates in a highly regulated industry and may be subject to applicable federal, state, local, and international laws, as well as the rules, operating regulations, and compliance requirements of payment processors, financial institutions, card networks, insurers, and other third-party service providers.
Client agrees to comply with all applicable laws, regulations, industry standards, and Company policies governing the products and services offered through the Platform.
Client further agrees to cooperate fully and in good faith with any reasonable request from Dooz relating to legal, regulatory, operational, or payment processing compliance, including requests for information, documentation, certifications, or other materials.
Without limiting the foregoing, Client shall, upon reasonable request:
provide documentation necessary to verify identity, business ownership, banking information, tax status, beneficial ownership, or authority to act on behalf of the Client;
provide documentation relating to intellectual property ownership, licenses, manufacturing, fulfillment, shipping, or customer communications;
cooperate with fraud investigations, payment disputes, chargeback inquiries, or suspected violations of applicable law or Company policies;
promptly notify Dooz of any governmental investigation, legal proceeding, regulatory action, payment processor inquiry, or material event that could reasonably affect Client's ability to perform its obligations under these Client Terms;
promptly notify Dooz of any material changes to ownership, management, banking relationships, legal status, tax information, or other information previously provided to the Company.
Client acknowledges that Dooz may suspend campaigns, delay payouts, establish or increase reserves, request additional verification, restrict access to the Platform, remove content, or terminate Client's account whenever Dooz reasonably determines such action is necessary to comply with applicable law, satisfy the requirements of payment processors or financial institutions, protect customers, prevent fraud, mitigate financial or legal risk, or protect the integrity of the Platform.
Client agrees that Dooz may disclose information relating to Client, Client's campaigns, transactions, or account activity to payment processors, financial institutions, insurers, third-party verification providers, governmental authorities, law enforcement agencies, auditors, or other parties when Dooz reasonably determines such disclosure is necessary to comply with applicable law, enforce these Client Terms, investigate suspected misconduct, respond to legal process, or satisfy contractual or regulatory obligations.
Failure to cooperate with requests made pursuant to this Section constitutes a material breach of these Client Terms and may result in suspension of campaigns, withholding of funds, establishment of reserves, termination of the Client account, or any other remedy available to Dooz under these Client Terms or applicable law.
12. Payment Processing Availability
Client acknowledges that payment processing services are provided by independent third-party financial institutions, payment processors, card networks, banks, and other service providers that establish their own underwriting standards, operating rules, compliance requirements, and risk management policies.
Dooz does not own or control these third-party providers and does not guarantee that payment processing services will be continuously available for any Client, campaign, product, transaction, payment method, geographic region, or jurisdiction.
Payment processors, acquiring banks, card networks, or other financial partners may, at any time and without prior notice:
decline or reject individual transactions;
require additional underwriting or verification;
establish or modify reserves;
delay or suspend payouts;
impose additional fees or compliance requirements;
restrict specific products, services, categories, or jurisdictions;
suspend or terminate payment processing services; or
otherwise modify the terms under which payment processing is made available.
Client agrees to cooperate promptly with any reasonable request from Dooz or its payment processing partners relating to underwriting, risk assessment, fraud prevention, regulatory compliance, transaction monitoring, or ongoing account review.
If a payment processor, acquiring bank, card network, or other financial partner requires Dooz to suspend, modify, restrict, or terminate processing for a Client, campaign, product, or category of products, Dooz may do so immediately and without liability to Client.
Dooz shall not be liable for any losses, damages, delays, lost sales, lost profits, production costs, business interruption, reputational harm, or other expenses arising from the actions, decisions, policies, or requirements of any payment processor, acquiring bank, financial institution, card network, governmental authority, or other third-party service provider.
Where commercially reasonable, Dooz may, but is not obligated to, work with Client to identify an alternative payment processing solution or otherwise assist in restoring payment processing capabilities. Nothing in this Section obligates Dooz to secure or maintain payment processing services for any Client.
13. Audit Rights & Records
Client shall maintain accurate business, accounting, production, fulfillment, shipping, licensing, and compliance records relating to products offered through the Platform.
Upon reasonable notice, Dooz may request documentation reasonably necessary to:
verify compliance with these Terms;
satisfy banking or payment processor requirements;
investigate customer complaints;
investigate suspected fraud;
respond to governmental inquiries;
verify fulfillment activities.
Failure to provide requested documentation may result in payout delays, reserve requirements, suspension, or termination.
14. Confidentiality
Each party agrees to protect confidential information received from the other party using commercially reasonable safeguards.
Confidential information does not include information that:
becomes publicly available through no fault of the receiving party;
is independently developed;
is lawfully obtained from a third party; or
must be disclosed by law, court order, governmental authority, or payment processor requirement.
15. Indemnification
Client agrees to defend, indemnify, and hold harmless Dooz, its parent companies, subsidiaries, affiliates, officers, directors, employees, contractors, agents, successors, and assigns from and against any claims, demands, actions, damages, judgments, losses, liabilities, fines, penalties, costs, or expenses, including reasonable attorneys' fees, arising out of or relating to:
Client's products;
Client's conduct;
Client's breach of these Terms;
violation of law;
intellectual property disputes;
product liability claims;
consumer protection claims;
manufacturing defects;
fulfillment failures;
customer disputes;
refunds;
chargebacks;
tax obligations;
regulatory investigations.
This obligation survives termination of these Terms.
16. Limitation of Liability
To the fullest extent permitted by applicable law, Dooz shall not be liable for any indirect, incidental, consequential, exemplary, special, punitive, or lost-profit damages arising from or relating to the Platform or these Terms.
The aggregate liability of Dooz arising from any claim shall not exceed the total platform fees actually retained by Dooz from Client during the twelve (12) months immediately preceding the event giving rise to the claim.
Nothing contained herein limits liability that cannot legally be excluded under applicable law.
17. Suspension & Termination
Dooz may suspend, restrict, delay payouts, establish reserves, remove listings, terminate campaigns, or terminate Client's account immediately and without prior notice whenever Dooz reasonably determines that such action is necessary to protect the Company, customers, payment processors, banking partners, or comply with applicable law.
Grounds for suspension or termination include, without limitation:
failure to complete verification;
violation of Company policies;
excessive refunds or chargebacks;
suspected fraud or deceptive conduct;
unlawful content;
failure to fulfill products;
failure to communicate with Dooz;
payment processor or banking partner requirements;
governmental requests;
material reputational risk to the Company.
Termination does not relieve Client of any outstanding obligations owed to customers or to Dooz.
18. Governing Law & Dispute Resolution
These Client Terms shall be governed by the laws of the State of California, without regard to conflict of law principles.
The parties consent to the exclusive jurisdiction of the state and federal courts located in Los Angeles County, California.
19. Modifications
Dooz may modify these Client Terms from time to time.
Material changes will become effective upon publication on the Platform or upon other reasonable notice provided by the Company.
Continued use of the Platform following the effective date of revised Terms constitutes acceptance of those revisions.
20. Miscellaneous
Entire Agreement
These Client Terms, together with the User Terms of Service, Privacy Policy, Content Guidelines, Fulfillment Guidelines, any applicable Services Agreement, and any other policies expressly incorporated by reference, constitute the entire agreement between Client and Dooz regarding the Platform and supersede all prior or contemporaneous agreements, understandings, representations, or communications relating to the subject matter herein.
Severability
If any provision of these Client Terms is determined by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be modified only to the extent necessary to make it enforceable while preserving its original intent to the maximum extent permitted by law.
No Waiver
The failure of Dooz to enforce any provision of these Client Terms shall not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by an authorized representative of Dooz.
Assignment
Client may not assign, delegate, transfer, sublicense, or otherwise convey any rights or obligations under these Client Terms without the prior written consent of Dooz.
Dooz may assign or transfer these Client Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, corporate reorganization, financing, sale of assets, or operation of law.
Force Majeure
Dooz shall not be liable for any delay, interruption, or failure to perform resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, fire, flood, war, terrorism, civil unrest, labor disputes, internet or telecommunications failures, utility outages, cyberattacks, governmental actions, public health emergencies, supply chain disruptions, transportation interruptions, payment processor interruptions, banking failures, or failures of third-party service providers.
Independent Contractors
Nothing contained in these Client Terms creates or shall be construed to create any partnership, joint venture, franchise, employment relationship, fiduciary relationship, or agency relationship between Client and Dooz, except to the limited extent necessary for Dooz to process customer transactions as Merchant of Record and perform the Services described in these Client Terms.
Electronic Communications and Signatures
Client agrees that these Client Terms, all notices, disclosures, communications, agreements, and records may be provided electronically.
Client further agrees that electronic signatures, electronic acknowledgements, click-through acceptance, and other forms of electronic consent shall have the same legal force and effect as handwritten signatures to the fullest extent permitted by applicable law.
Notices
Unless otherwise required by law or a written Services Agreement, Dooz may provide notices to Client by email, through the Platform, or by other reasonable electronic means using the contact information associated with Client's account.
Client is responsible for maintaining accurate and current contact information and is deemed to have received any notice sent using the most recent information provided to Dooz.
Survival
Any provisions that by their nature should survive termination of these Client Terms shall survive, including without limitation provisions relating to payment obligations, reserves, chargebacks, taxes, intellectual property licenses, confidentiality, audit rights, indemnification, limitation of liability, governing law, dispute resolution, record retention, and any accrued rights or obligations existing as of the date of termination.
Interpretation
The section headings contained in these Client Terms are provided solely for convenience and shall not affect their interpretation.
The words "including," "include," and "includes" shall be deemed to mean "including without limitation."
Unless the context clearly requires otherwise, words in the singular include the plural and words in the plural include the singular.
References to any law, regulation, or governmental requirement include any amendments, replacements, or successor provisions thereto.
Relationship of the Parties
Client acknowledges that Dooz provides technology, administrative, payment processing, and related services pursuant to these Client Terms.
Except as expressly provided herein, nothing in these Client Terms shall be construed as granting either party authority to bind the other, incur obligations on the other's behalf, or make representations or warranties for the other party.
Reservation of Rights
All rights not expressly granted to Client under these Client Terms are reserved by Dooz.
Dooz reserves the right to interpret, administer, and enforce these Client Terms and all Company policies in good faith and in a commercially reasonable manner, consistent with applicable law and the Company's legal, regulatory, operational, and payment processing obligations.
By using the Platform, Client acknowledges that it has read, understood, and agrees to be legally bound by these Client Terms of Service.